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Customer Success Associate

  • Job type:

    Permanent

  • Contact phone:

    ORLAITH O'MAHONY

  • Contact email:

    orlaith@phoenixsearch.com

  • Contact phone:

    0860320937

  • Published:

    14 days ago

  • Expiry date:

    2021-05-31

​Our Client:

● A venture-backed innovative global FinTech start-up revolutionizing the lending industry

and on track for unicorn status in the coming years.

● Our client provides eCommerce founders the insights and funds to accelerate their growth.

● Founded in 2020 they already have operations across Europe, London, Sydney, and New

York and have lent upwards of $100m to fast-growing e-commerce businesses across the

world.

The Opportunity:

● Influence & have a direct impact within the business globally.

● Unrivaled career development opportunities.

● Join a highly ambitious & hugely personable team that welcomes innovative ideas.

● Fantastic learning & development opportunities, exposure to various functions of the

business with a chance to use your creativity.

● The opportunity of potentially setting up a Micro Office in EU countries such as The

Netherlands, France, Germany, Spain in the next 20 months.

● Excellent remuneration package and benefits including Equity Shares, Pension, Full

Healthcare, Generous Commission Structure.

The Ideal Candidate:

● Entrepreneurial & ambitious mindset with a genuine interest in start-ups and eCommerce.

● Proactive team player who can also work on their own initiative and inspire customer

loyalty and adoption.

● Bachelor's degree or higher

● 1+ years of experience within a similar role.

● Fluent in French, Spanish or Dutch.

● Track record of providing top quality, professional customer service in a dynamic,

fast-paced environment.

● Phenomenal verbal and written communications skills.

● Excellent interpersonal and relationship building skills.

● Enthusiastic, can-do attitude with a drive to succeed both personally and professionally.

● Google & Facebook Ad experience is advantageous.

Duties & Responsibilities:

● Working across different disciplines (sales, marketing, and product) bringing your innovative

ideas into fruition.

● Utilising dedicated customer success processes, guide and coach customers and sales.

● Identify any customer challenges and assist in providing solutions.

● Empathise with all elements of the customer experience, putting the customer’s needs first.

● Assist and coach customers in becoming product experts.

● Help drive customer satisfaction/testimonials and case studies.

● Maintain high levels of customer engagement with an emphasis on customer loyalty.