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Business Analyst - eCommerce

  • Location:


  • Sector:

    Sales & Marketing

  • Job type:


  • Salary:


  • Contact:

    Eoghan Conway

  • Contact email:

  • Job ref:


  • Published:

    about 1 year ago

  • Expiry date:


  • Startdate:


Phoenix are thrilled to present an exciting opportunity for a talented Business Analyst with a background in the retail or eCommerce industry.

Role Overview: As a Business Analyst, you will play a pivotal role in understanding and optimizing business processes and applications, specifically tailored to the unique challenges of the retail and eCommerce sector. This is an excellent chance to make a significant impact within a forward-thinking organization that is at the forefront of innovation in the industry.

Key Responsibilities:

  • Collaborate closely with internal stakeholders, including business teams, technology teams, and strategic partners, to gather and analyze business requirements.
  • Conduct comprehensive evaluations of business processes, utilizing interviews, workshops, and data analysis to gain insights into challenges and opportunities for process enhancements.
  • Translate business requirements into clear and actionable user stories, ensuring alignment with the overall strategic vision.
  • Work closely with cross-functional teams to design and implement efficient business processes and solutions that drive operational excellence.
  • Evaluate and recommend appropriate technology solutions that meet business needs and align with industry best practices, collaborating effectively with technical teams.
  • Conduct testing and validation of solutions across multiple systems, ensuring quality and usability.
  • Prepare and deliver impactful presentations to effectively communicate analysis findings, recommendations, and project updates to stakeholders at all levels.
  • Stay up-to-date with the latest industry trends, best practices, and emerging technologies in the retail and eCommerce sectors, providing valuable insights and recommendations for continuous improvement.


  • Proven experience as a Business Analyst, with a strong focus on the retail or eCommerce industry.
  • In-depth knowledge of retail or eCommerce processes, systems, and industry trends.
  • Demonstrated experience working with cross-functional teams, including business and technology stakeholders.
  • Strong analytical and problem-solving skills, with the ability to evaluate complex business processes and propose effective solutions.
  • Excellent communication and interpersonal skills, enabling you to engage with stakeholders at all levels.
  • Proficiency in business process mapping and documentation using tools such as Microsoft Visio.
  • Experience working in an agile environment, utilizing methodologies such as Scrum or Kanban.
  • Familiarity with eCommerce platforms and related technologies is highly advantageous.
  • Ability to work independently, prioritize tasks, and meet project deadlines in a fast-paced, dynamic environment.
  • A bachelor's degree in Business Administration, Information Systems, or a related field is preferred.

If you are a passionate Business Analyst with a strong retail or eCommerce background, this is an exceptional opportunity to join a progressive organization that values innovation and growth.