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Business Analyst

  • Location:


  • Sector:

    Financial Services

  • Job type:


  • Salary:

    €55000 - €65000 per annum

  • Contact:

    Eoghan Conway

  • Contact email:

  • Job ref:


  • Published:

    12 months ago

  • Expiry date:


  • Startdate:


Phoenix have partnered with a leading FS client in the search for an experienced Business Analyst, .

As a key member of the Change Team you will help define scope, requirements & requirement artefacts across a number of Programmes and Functions.
You will be working closely with stakeholders across Operations, IT, PMO, CRE, Compliance, Lending & Finance.


  • Host workshops to elicit requirements from business/clients, challenging status quo and mindset to ensure the best possible design and benefit realisation
  • Conduct high quality business analysis and provide clear business requirement documentation/functional specs
  • Identify and escalate important systems issues
  • Playback of requirements back to business/client
  • Communication/translation of the requirements to IT
  • Working with SMEs to capture to be processes and supporting documentation always with a customer first mindset - i.e., SOPS, procedures, policy updates
  • Ensuring sign off of process documentation in a timely fashion to allow for controlled delivery throughout the project lifecycle
  • Proactively engage with Project Manager, Change Leadership and/or functional leaders to document business improvements and/or issues
  • Contribute to methodology reviews to ensure methodology stays relevant, adapts to lessons learned and provides appropriate and proportionate governance

Skills & Experience

  • Minimum of 3-5 years' experience working as a business analyst in financial services/insurance
  • Significant experience and knowledge of supporting change in a Retail mortgage servicing business;on/offboarding, digital/customer journey/transformation/BAU change
  • Experienced in MS Office including Word, Visio, and high degree of proficiency in Microsoft excel and experience analysing large data sets
  • JIRA experience
  • Experience and knowledge of change management principles, methodologies, and tools
  • Experience of data analysis and ability to present complex information in an understandable manner to all areas of the business
  • Able to work effectively at all levels in an organization
  • Strong understanding of all aspects of systems implementation and software development life cycles
  • Strong financial analysis skills with the ability to review, understand and interpret loans interest and billing history
  • Experience working with technical and business teams to translate internal and external business needs to drive functional and technical requirements