- Key Responsibilities
- Setup IT equipment and install software for various applications and programs
- Manage IT Service requests, prioritising appropriately within SLAs
- Provide 1 st /2nd line support for IT to our staff
- Ensure all systems are patched with approved security updates every month including Windows Servers, desktops, and third-party applications.
- Deploy Desktop Imaging, Server hardware and software installation and upgrades via SCCM
- Administer key Microsoft technologies such as Active Directory, Office 365 and SCCM, and Group Policies
- Manage IT inventory with accuracy and timeliness, including in-house and cloud-based applications, licenses and asset life cycle management
- Manage office printer infrastructure Provide User and Password management administration - Setting up /disabling users, email groups in Office365 and various other applications etc.
- Ensuring the smooth running of all IT systems, including many cloud-based applications and VMware Infrastructure.
- Perform daily system checks and provide management reports including weekly and monthly statistics
- Provide Help with AV/VC equipment when cross team meetings occur or when company-wide events happen
Skills & Experience
- 1 st and 2nd level IT related qualification
- 3-5 years of experience
- Office365, Windows 10, Windows Server, VMware, Active Directory, Azure
- Good working knowledge of WSUS, SCCM, GPO for Windows patching, imaging and management.
- Experience with Powershell scripting, Group Polices
- Good Networking skills - TCP/IP, VLAN, LAN, WiFi, DHCP, DNS, supporting Cisco / Juniper switches.
- Experience with Veeam Backup and Replication or similar, tape management
- Previous experience in providing administration support for Cloud applications including Office365
Essential Qualifications
- IT related industry qualification (ITIL and Microsoft)
