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IT Desktop Support Specialist

  • Location:

    Shannon

  • Sector:

    Tech Sales & Marketing

  • Job type:

    Permanent

  • Salary:

    Negotiable

  • Contact:

    Thomas Samuels

  • Contact email:

    thomas@phoenixsearch.com

  • Job ref:

    BBBH1883_1662385714

  • Published:

    28 days ago

  • Expiry date:

    2022-10-05

  • Key Responsibilities
  • Setup IT equipment and install software for various applications and programs
  • Manage IT Service requests, prioritising appropriately within SLAs
  • Provide 1 st /2nd line support for IT to our staff
  • Ensure all systems are patched with approved security updates every month including Windows Servers, desktops, and third-party applications.
  • Deploy Desktop Imaging, Server hardware and software installation and upgrades via SCCM
  • Administer key Microsoft technologies such as Active Directory, Office 365 and SCCM, and Group Policies
  • Manage IT inventory with accuracy and timeliness, including in-house and cloud-based applications, licenses and asset life cycle management
  • Manage office printer infrastructure Provide User and Password management administration - Setting up /disabling users, email groups in Office365 and various other applications etc.
  • Ensuring the smooth running of all IT systems, including many cloud-based applications and VMware Infrastructure.
  • Perform daily system checks and provide management reports including weekly and monthly statistics
  • Provide Help with AV/VC equipment when cross team meetings occur or when company-wide events happen

Skills & Experience

  • 1 st and 2nd level IT related qualification
  • 3-5 years of experience
  • Office365, Windows 10, Windows Server, VMware, Active Directory, Azure
  • Good working knowledge of WSUS, SCCM, GPO for Windows patching, imaging and management.
  • Experience with Powershell scripting, Group Polices
  • Good Networking skills - TCP/IP, VLAN, LAN, WiFi, DHCP, DNS, supporting Cisco / Juniper switches.
  • Experience with Veeam Backup and Replication or similar, tape management
  • Previous experience in providing administration support for Cloud applications including Office365

Essential Qualifications

  • IT related industry qualification (ITIL and Microsoft)