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Head of Shared Services

  • Location:

    Shannon

  • Sector:

    Compliance, Risk & Regulatory

  • Job type:

    Permanent

  • Salary:

    Negotiable

  • Contact:

    Aaron Spratt

  • Contact email:

    aaron@phoenixsearch.com

  • Job ref:

    BBBH1368_1653500657

  • Published:

    about 1 month ago

  • Expiry date:

    2022-06-24

The Client:
Phoenix is delighted to partner with a leading international loan & fund services provider as they look to hire a Head of Shared Services.
The role is bassed in their regional office in Shannon.


The Opportunity:

  • Excellent opportunity to join a renowned international brand
  • Unique opportunity to help shape a best-in-class shared services centre
  • Work alongside senior leadership team, contributing towards setting of KPI's and adhering to strict SLA's
  • Excellent career progression opportunities
  • Competitive financial package including superb ancillary benefits
  • Agile working in a personable team & positive company culture environment


Key Duties and Responsibilities:

  • Manage the day-to-day performance of the contact centre
  • Ensuring SLA's are strictly adhered too - ensuring adequate resources at all times
  • Weekly and monthly planning sessions
  • Identifying risk and establishing controls where necessary
  • Drive and maintain high standards across the shared services centre
  • Ensure department adheres to all regulatory requirements


The Ideal Candidate:

  • 10+ years' experience in a similar role
  • APA in housing loans, QFA desirable
  • Previous call centre experience - (6+ years experience)
  • Excellent customer service experience
  • Track record of driving performance