Banner Default Image
Back to job search

Customer Success Manager

  • Sector:

    Tech/Fintech Sales

  • Job type:

    Permanent

  • Contact phone:

    ORLAITH O'MAHONY

  • Contact email:

    orlaith@phoenixsearch.com

  • Contact phone:

    +353 19609451

  • Published:

    20 days ago

  • Expiry date:

    2021-11-30

Our Client: 

  • A venture-backed innovative global FinTech start-up revolutionizing the lending industry and on track for unicorn status in the coming years.

  • Our client provides eCommerce founders the insights and funds to accelerate their growth.

  • Founded in 2020 they already have operations across Europe, London, Sydney, and New York and have lent upwards of $100m to fast-growing e-commerce businesses across the world.

The Opportunity: 

  • Influence & have a direct impact within the business globally.

  • Unrivaled career development opportunities.

  • Join a highly ambitious & hugely personable team that welcomes innovative ideas. 

  • Fantastic learning & development opportunities, exposure to various functions of the business with a chance to use your creativity. 

  • Excellent remuneration package and benefits including Equity Shares, Pension, Full Healthcare, Generous Commission Structure.

Duties & Responsibilities:

  • Empathize with every aspect of the customer experience, ensuring that the B2B customers have the best experience possible.

  • Guide and coach customers through repeat sales with dedicated customer success processes.

  • Coach customers to be product experts using our client's dashboards.

  • Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty.

  • Identify common customer challenges.

  • Help drive customer retention, references, and case studies.

  • The CS function is growing rapidly, so you will be leading one of the fastest-growing functions in the company. This role carries a lot of responsibility, and with that, you will have a lot of autonomy and will be required to contribute to important decisions on Customer Success processes, product features, etc.

The Ideal Candidate:

  • Min 2+ years of Account Management, Customer Success, or Sales experience

  • Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption

  • Strong interpersonal skills and experience building strong internal and external relationships

  • Consistent track record of highly-professional customer service in a fast-paced, dynamic environment

  • Diplomacy, tact, and poise under pressure when working through customer issues

  • Analytical, numbers-driven, and mathematical

  • Bachelor’s Degree, preferably in a relative industry

  • Experience in Google Ads and Facebook is advantageous