Our Client:
A venture-backed innovative global FinTech start-up revolutionizing the lending industry and on track for unicorn status in the coming years.
Our client provides eCommerce founders the insights and funds to accelerate their growth.
Founded in 2020 they already have operations across Europe, London, Sydney, and New York and have lent upwards of $100m to fast-growing e-commerce businesses across the world.
The Opportunity:
Influence & have a direct impact within the business globally.
Unrivaled career development opportunities.
Join a highly ambitious & hugely personable team that welcomes innovative ideas.
Fantastic learning & development opportunities, exposure to various functions of the business with a chance to use your creativity.
Excellent remuneration package and benefits including Equity Shares, Pension, Full Healthcare, Generous Commission Structure.
Duties & Responsibilities:
Empathize with every aspect of the customer experience, ensuring that the B2B customers have the best experience possible.
Guide and coach customers through repeat sales with dedicated customer success processes.
Coach customers to be product experts using our client's dashboards.
Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty.
Identify common customer challenges.
Help drive customer retention, references, and case studies.
The CS function is growing rapidly, so you will be leading one of the fastest-growing functions in the company. This role carries a lot of responsibility, and with that, you will have a lot of autonomy and will be required to contribute to important decisions on Customer Success processes, product features, etc.
The Ideal Candidate:
Min 2+ years of Account Management, Customer Success, or Sales experience
Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption
Strong interpersonal skills and experience building strong internal and external relationships
Consistent track record of highly-professional customer service in a fast-paced, dynamic environment
Diplomacy, tact, and poise under pressure when working through customer issues
Analytical, numbers-driven, and mathematical
Bachelor’s Degree, preferably in a relative industry
Experience in Google Ads and Facebook is advantageous