Our client is an Automotive Tech MNC that gives customers the tools to help them buy, find and finance automobiles. Our client is in hyper-growth mode and is expanding further internationally.
Our client is seeking to hire an experienced Customer Success Associate to effectively present their offerings and benefits as a Customer Success professional. This is a hybrid role for their Dublin office
The Opportunity:
- Influence & have a direct impact within the business globally.
- Unrivaled career development opportunities.
- Join a highly ambitious & hugely personable team that welcomes innovative ideas.
- Fantastic learning & development opportunities, exposure to various functions of the business with a chance to use your creativity.
- Excellent remuneration package and benefits including Equity Shares, Pension, Full Healthcare, Generous Commission Structure.
Duties & Responsibilities:
- Empathise with every aspect of the customer experience, putting customer's needs first.
- Guide and coach customers and sales with a dedicated customer success process.
- Coach customers to be product experts using our client's dashboards.
- Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty.
- Identify common customer challenges.
- Help drive customer retention, references, and case studies.
The Ideal Candidate:
- 1-2 years of customer-facing (Corporate) experience
- Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption
- Strong interpersonal skills and experience building strong internal and external relationships
- Consistent track record of highly-professional customer service in a fast-paced, dynamic environment
- Diplomacy, tact, and poise under pressure when working through customer issues
- Analytical, numbers-driven, and mathematical
- Bachelor's Degree
